Returns & Exchanges
We are a family run company that prides itself on its high standards and customer service, however, we are only human and very occasionally things can go wrong with the picking or delivery process. Please rest assured that, on the rare occasions where this proves to be the case, we will always do our very best to put things right.
With any problem initially let us know by email with the key facts and we will do our best to resolve promptly. Items must not be returned to us without prior notification and must be in our sealed packets as supplied, and the packets in a suitable box or padded envelope.
If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing, refunding or collecting and exchanging the item.
If you wish to return a product which was correctly supplied in accordance with your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you must notify us within 7 days of the delivery date, you will need to pay the cost of return. Returns outside this period are solely at the discretion of Premier Seeds Direct Ltd and will incur a re-stocking charge of 20% of the purchase cost.
Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of ordering, within 14 days.